E-commerce customer service: Eight best practices

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Today, customers are more demanding than ever when it comes to customer service. 61% of them say they change providers after a single bad customer service experience. And 91% of internet users reorder from the same site after having had a positive customer service experience. It is therefore crucial for e-commerce owners to adopt best practice in 2024 when it comes to customer service.

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Cross-border e-commerce: definition and implementation

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E-commerce is becoming increasingly international. Only yesterday I bought a poster from a Swedish artist online in a couple of clicks. For customers, cross-border e-commerce means easier access to a wide range of offers. For companies and e-tailers, this is an opportunity to reach customers on the other side of the world. In this guide, we explore all the different facets of cross-border e-commerce.

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The impact of AI on the translation process

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AI is having a major impact on all business sectors. And this includes translation. Thanks to artificial intelligence, professional translators are working faster and faster when they translate books, documents, blog posts and more. But what impact is AI having on the translation process? In this post, we’ll explore the role, benefits and limits of AI in translation.

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How do customer reviews impact e-commerce?

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The e-commerce sector is continuing to expand, with increasing numbers of purchases every year. The European B2C e-commerce market was worth 718 billion euros in 2021, and this figure has been constantly growing since 2016! But as more online stores open, customers are finding it harder to choose between them. This is where customer reviews come in. In this post, we’ll consider the impact of customer reviews in e-commerce.

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E-commerce: 23 key figures to know about (2024)

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E-commerce is like a wind turbine on a blowy day: it’s fast-moving. Whether you’re selling SaaS software, handbags or wallpaper, e-commerce is a field where you need to keep up to date or risk failure. To find out about the main e-commerce trends, there’s nothing like looking at studies and key figures. Here are the 23 recent e-commerce statistics you should know!

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