{"id":1109,"date":"2017-06-13T16:18:25","date_gmt":"2017-06-13T14:18:25","guid":{"rendered":"https:\/\/www.textmaster.com\/blog\/a-closer-look-at-how-dayuse-a-pioneer-in-daytime-hotel-room-booking-is-set-to-conquer-the-american-market\/"},"modified":"2018-04-19T15:23:19","modified_gmt":"2018-04-19T13:23:19","slug":"dayuse-american-market","status":"publish","type":"post","link":"https:\/\/www.textmaster.com\/blog\/dayuse-american-market\/","title":{"rendered":"A closer look at how Dayuse, a pioneer in daytime hotel room booking, is set to conquer the American market."},"content":{"rendered":"<h2><strong><span style=\"color: #c91b21;\">Dayuse.com: next stop, the United States<\/span><\/strong><\/h2>\n<p><a href=\"http:\/\/www.dayuse.fr\">Dayuse.com<\/a><a href=\"http:\/\/www.dayuse.fr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1059 size-medium\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/Logo-Dayuse-1-300x85.png\" alt=\"Dayuse.com\" width=\"300\" height=\"85\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Logo-Dayuse-1-300x85.png 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Logo-Dayuse-1-600x170.png 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Logo-Dayuse-1.png 624w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\u00a0is the world&#8217;s number one daytime hotel booking agent. The startup is opening up digital opportunities for a market that was previously invisible: daytime hotel room booking for several hours, with reduced pricing.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1111 size-full\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/key-figures-dayuse.png\" alt=\"Dayuse.com Key Figures\" width=\"889\" height=\"162\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/key-figures-dayuse.png 889w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/key-figures-dayuse-300x55.png 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/key-figures-dayuse-768x140.png 768w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/key-figures-dayuse-600x109.png 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/key-figures-dayuse-624x114.png 624w\" sizes=\"(max-width: 889px) 100vw, 889px\" \/><\/p>\n<p>Just like his concept, <strong>Dayuse.com founder David Leb\u00e9e is an atypical entrepreneur<\/strong>. During his tenure as General Manager of H\u00f4tel Amour in Paris, he decided to make the 70% of unoccupied rooms in the hotel available for daytime booking. After a first record-breaking round of funding that reached 15 million euros in 2016, and the opening of offices in the United States and Brazil, <strong>TextMaster caught up with David for a chat about his experience in the United States <\/strong>, where he plans to reach 50% of total revenue within 3 years.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">Currently, 55% of Dayuse.com revenue comes from abroad. What are your goals?<\/span><\/strong><\/h2>\n<p>We currently have 150,000 users and 4,000 partner hotels in 20 countries. In 2016, we generated 20 million euros in sales, <strong>more than half of which was abroad<\/strong>.<\/p>\n<p>The United Kingdom is our second largest market after France. Each year, our growth there is 150%. The United States is currently our third market, followed by Italy.<\/p>\n<p><strong>Our international strategy is a priority for Dayuse.com<\/strong>. We plan to operate in 30 new countries in the next 3 years.\u00a0By 2020 our goal is to reach 2 million users and 500 million euros in sales, 90% of which would be abroad, and half of that would come from the United States.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1120\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/revenue-abroad-dayuse.jpg\" alt=\"By 2020, Dayuse.com plans to reach 90% of revenue abroad. \" width=\"725\" height=\"200\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/revenue-abroad-dayuse.jpg 725w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/revenue-abroad-dayuse-300x83.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/revenue-abroad-dayuse-600x166.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/revenue-abroad-dayuse-624x172.jpg 624w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #c91b21;\"><strong>How did you select your target markets?<\/strong><\/span><\/h2>\n<p>Europe is our core market, the one we started in. Outside of Europe, our 3 main target markets are North America, South America and Asia. <strong>We are currently focusing on the American continent<\/strong> and plan on operating in Asia in 2017.<\/p>\n<p>We focus on cities, and mostly capitals, more than actual countries. This comes from experience: when we started out in France, we were in many cities and ended up realizing that <strong>90% of our sales came from Paris<\/strong>.<\/p>\n<p>For example, we target Frankfurt, Berlin, Munich and Cologne <a href=\"https:\/\/www.textmaster.com\/blog\/successfully-expanding-business-germany\/\">in Germany<\/a>, and Madrid and Barcelona in Spain.<\/p>\n<p>As for the United States, we are developing the country&#8217;s 5 largest cities and will operate in 10 secondary cities later on. We won&#8217;t go any further. <strong>Launching in every city doesn&#8217;t make any sense to us<\/strong>.<\/p>\n<p>To determine our target cities, we focus on a number of criteria. One of them is the population (the city must have over 1.5 million inhabitants), how many companies and headquarters are present (the city must be a business hub), the country&#8217;s GDP, etc.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">Did you set your sights on the world from the start?<\/span><\/strong><\/h2>\n<p>We knew that we were pioneers on the market: the concept wasn&#8217;t anywhere else. <strong>Entering foreign markets was a quick decision<\/strong> because the concept behind Dayuse.com is adapted to so many types of users and situations.<\/p>\n<p>In France, for example, we were focused on &#8220;couples&#8221;, and noticed traction with travelers and business travelers. We now focus on these three targets <strong>and adapt our communication based on where we are<\/strong>.<\/p>\n<p>We began our <strong>international development <\/strong> a year after Dayuse.com was launched. We started out with a test in London, before accelerating our development in other markets.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1121\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/international-launch-dayuse.jpg\" alt=\"Very quickly, we decided to take Dayuse.com to the international level to be first to market.\" width=\"725\" height=\"200\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/international-launch-dayuse.jpg 725w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/international-launch-dayuse-300x83.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/international-launch-dayuse-600x166.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/international-launch-dayuse-624x172.jpg 624w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">What is your communication strategy like abroad?<\/span><\/strong><\/h2>\n<p>Our success relies on the fact that we offer <strong>a new type of service that meets needs that have been there forever<\/strong>. We turned something that was done on a case-by-case level into a streamlined process, that is both simple and discreet.<\/p>\n<p>Given our limited resources (4,000\u20ac was our initial investment), we had absolutely no communication budget when we started. Our main advantage was <strong>a unique value proposition<\/strong> that was fun too, and quickly garnered media attention.<\/p>\n<p>Word of mouth took care of the rest and is still one of our main communication drivers.<\/p>\n<p><strong>Abroad, we used what worked in France<\/strong>, while applying a precise strategy:<\/p>\n<ul>\n<li><strong>A structured offer<\/strong>: we begin with an exploration phase and partner with hotels in one city. This can last a few months.<\/li>\n<li><strong>Adwords campaign launch<\/strong>\u00a0: after reaching 30 hotels per city.<\/li>\n<li><strong>Start with PR<\/strong>\u00a0: after we sign on 50-60 hotels per city, we work with local agencies, supervised by our communication team in Paris.<\/li>\n<li><strong>Media investments<\/strong> : once we reach 100 hotels per city, we invest online and offline, in display, RTB, retargeting as well as billboards, radio and printed media.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">You launched in the United States last year. Did this market involve any specific efforts?<\/span><\/strong><\/h2>\n<p><strong>Entering the American market isn&#8217;t an overnight thing<\/strong>. It means putting in a lot of time and resources to find the right partners (lawyers, accountants, etc). Costs are high, but so is the market potential.<\/p>\n<p><strong>The American market is our number 1 priority<\/strong> : we believe that if we can succeed there, we can become worldwide leaders in our field. We opened a <strong>local subsidiary<\/strong>, a necessity to grow within the United States, which is based in New York. This was a must-do for two reasons:<\/p>\n<ul>\n<li><strong>From a practical point of view<\/strong> : our activity implies that we develop a close relationship with hoteliers. We need to meet with them, visit their hotels, etc.<\/li>\n<li><strong>From a cultural point of view <\/strong>: Americans tend not to care about a company if it isn&#8217;t physically present in the country.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1122\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/entering-american-market-dayuse.jpg\" alt=\"You don't just jump into the American market. You need to invest a lot of time and resources.\" width=\"725\" height=\"200\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/entering-american-market-dayuse.jpg 725w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/entering-american-market-dayuse-300x83.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/entering-american-market-dayuse-600x166.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/entering-american-market-dayuse-624x172.jpg 624w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">Did you face any challenges in your launch on the American market?<\/span><\/strong><\/h2>\n<p>Yes. We even made some mistakes when we first arrived. <strong>We started out with a French-American team and worked with some American team members that didn&#8217;t live up to our standards<\/strong>.<\/p>\n<p>We also made the mistake of starting out in Miami for fiscal reasons and to get closer to the Latin-American market. It turned out not to be such a great idea.<\/p>\n<p>We quickly corrected our mistakes:<\/p>\n<ul>\n<li><strong>We moved our offices to New York<\/strong> : the city is our main market for the United States. In 2015, we had 1 million dollars in sales there. It is also the main hub for the East Coast.<\/li>\n<li><strong>We also changed our recruitment strategy<\/strong> to work with expert American sales representatives, who have a good rapport with hoteliers.<\/li>\n<li><strong>We sent over our UK country manager<\/strong>, who was a good cultural fit and helped introduce our company culture and best practices.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1117 size-full\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1.jpg\" alt=\"Dayuse.com around the world\" width=\"1000\" height=\"859\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1.jpg 1000w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1-300x258.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1-768x660.jpg 768w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1-600x515.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/Carte-Dayuse-EN-new-1-624x536.jpg 624w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">How are recruiting and management different in the United States? <\/span><\/strong><\/h2>\n<p><strong>Recruiting American team members is complex and costly<\/strong> : sales salaries are 4 to 6 times higher than in France. We had to adapt to New York-level prices. It is a hefty investment, but these are profiles that open doors to <strong>useful networks<\/strong>.<\/p>\n<p>We also see <strong>major cultural differences in salary negotiations<\/strong> : Americans, at least in sales, can be a little vindictive. They are, first and foremost, dedicated to their salary.<\/p>\n<p>Management however is much closer to what we do in Europe since we are a <a href=\"https:\/\/www.textmaster.com\/blog\/internationalization-startups-worldwide\/\">startup<\/a>. <strong>Our management style is direct, with very little hierarchy<\/strong>.<\/p>\n<p>I think it&#8217;s important for the CEO to maintain a <strong>constant relationship with the US teams<\/strong>. I personally go there very often, even if I&#8217;m not planning on settling there for now.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1123\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/duplicating-departments-dayuse.jpg\" alt=\"We are looking at duplicating most company departments in the United States.\" width=\"725\" height=\"200\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/duplicating-departments-dayuse.jpg 725w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/duplicating-departments-dayuse-300x83.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/duplicating-departments-dayuse-600x166.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/duplicating-departments-dayuse-624x172.jpg 624w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">Is your American office a representative office or more?<\/span><\/strong><\/h2>\n<p>That is what we thought for a long time. We also believed that we could manage other departments from Paris. We then realized that <strong>certain American skills are key<\/strong>, especially when it comes to the product and marketing.<\/p>\n<p>That&#8217;s why we are currently <strong>hiring industrial psychology experts in the United States<\/strong> for our website. We are also going to set up a <strong>local marketing team<\/strong> to manage traffic acquisition, affiliation and local partnerships.<\/p>\n<p>Additionally, we are thinking about <strong> going local with our customer service<\/strong>, but not necessarily in New York for cost and hiring reasons. Dallas appears to be a good option, many hospitality customer service providers are already set up there.<\/p>\n<p>I believe that we will probably end up <strong>duplicating most Dayuse.com departments in the United States<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">Were you inspired by a specific model for your international development?<\/span><\/strong><\/h2>\n<p>I am pretty impressed by Booking. I started as an intern in hospitality 15 years ago, and Expedia was the undisputed leader. In under 10 years, Booking took Expedia&#8217;s spot.<\/p>\n<p><strong>I feel inspired by the way Booking was launched and how it developed on an international level<\/strong>.<\/p>\n<p>Their sometimes dominant strategy isn&#8217;t necessarily a model for me, but I do believe it is a great example of lightning-speed development.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1124\" src=\"https:\/\/blog.textmaster.com\/wp-content\/uploads\/2017\/06\/quick-international-launch-dayuse.jpg\" alt=\"When something works and doesn't exist in other countries, you need to hurry and get there.\" width=\"725\" height=\"200\" srcset=\"https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/quick-international-launch-dayuse.jpg 725w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/quick-international-launch-dayuse-300x83.jpg 300w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/quick-international-launch-dayuse-600x166.jpg 600w, https:\/\/www.textmaster.com\/blog\/wp-content\/uploads\/2017\/06\/quick-international-launch-dayuse-624x172.jpg 624w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"color: #c91b21;\">What advice would you give other entrepreneurs on international expansion?<\/span><\/strong><\/h2>\n<p>When something works and doesn&#8217;t exist in other countries,<strong> you need to hurry and get there<\/strong>. Wait as little as possible, so local competitors can&#8217;t take your spot.<\/p>\n<p>Regarding the United States specifically, you need to keep in mind <strong>that it is very costly<\/strong>. It&#8217;s better to go all in, with enough resources, than step by step. <strong>The US market has a lot of opportunity but it is also very complex, you can&#8217;t simply dip your toe in<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Many thanks to David Leb\u00e9e for sharing a behind the scenes look into Dayuse.com&#8217;s American adventure.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4afe9f15-de2b-4b46-83e6-6a889c03061a\"><span class=\"hs-cta-node hs-cta-4afe9f15-de2b-4b46-83e6-6a889c03061a\" id=\"hs-cta-4afe9f15-de2b-4b46-83e6-6a889c03061a\"><!--[if lte IE 8]>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/2680086\/4afe9f15-de2b-4b46-83e6-6a889c03061a\"  target=\"_blank\" ><img loading=\"lazy\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4afe9f15-de2b-4b46-83e6-6a889c03061a\" style=\"border-width:0px;\" height=\"200\" width=\"750\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2680086\/4afe9f15-de2b-4b46-83e6-6a889c03061a.png\"  alt=\"New Call-to-action\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(2680086, '4afe9f15-de2b-4b46-83e6-6a889c03061a', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<h2><strong><span style=\"color: #c91b21;\">Dayuse.com: next stop, the United States<\/span><\/strong><\/h2>\n<p><a href=\"http:\/\/www.dayuse.fr\">Dayuse.com<\/a><a href=\"http:\/\/www.dayuse.fr\"><\/a>\u00a0is the world&#8217;s number one daytime hotel booking agent. The startup is opening up digital opportunities for a market that was previously invisible: daytime hotel room booking for several hours, with reduced pricing.<\/p>\n<\/p>\n<p>Just like his concept, <strong>Dayuse.com founder David Leb\u00e9e is an atypical entrepreneur<\/strong>. During his tenure as General Manager of H\u00f4tel Amour in Paris, he decided to make the 70% of unoccupied rooms in the hotel available for daytime booking. [&#8230;]<\/p>\n","protected":false},"author":9,"featured_media":1118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"_links":{"self":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/1109"}],"collection":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/comments?post=1109"}],"version-history":[{"count":8,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/1109\/revisions"}],"predecessor-version":[{"id":2386,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/1109\/revisions\/2386"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media\/1118"}],"wp:attachment":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media?parent=1109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/categories?post=1109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/tags?post=1109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}