{"id":4684,"date":"2020-12-18T14:39:33","date_gmt":"2020-12-18T13:39:33","guid":{"rendered":"https:\/\/www.textmaster.com\/blog\/?p=4684"},"modified":"2021-12-22T12:25:30","modified_gmt":"2021-12-22T11:25:30","slug":"grow-ecommerce-business-internationally","status":"publish","type":"post","link":"https:\/\/www.textmaster.com\/blog\/grow-ecommerce-business-internationally\/","title":{"rendered":"How To Grow Your Ecommerce Business Internationally"},"content":{"rendered":"<p><strong>The world of eCommerce is growing<\/strong>, and not just in the United States. According to <a href=\"https:\/\/www.jpmorgan.com\/merchant-services\/insights\/reports\/united-states\">JP Morgan<\/a>, the U.S. has the second-largest eCommerce market in the world, worth an estimated <strong>$744.1 billion<\/strong>. It\u2019s second only to China, whose eCommerce sector is valued at $1.15 trillion. That\u2019s <i>a lot <\/i>of cash, but with <strong>78% of U.S. citizens already shopping online<\/strong>, you may find yourself looking for an even larger market. Enter: <strong>global eCommerce<\/strong>.<\/p>\n<p>The internet makes any business, regardless of their home base, a click away. For this reason,<strong> eCommerce businesses are some of the easiest to expand internationally<\/strong>. Overall, it doesn\u2019t take much more than translation, localised payment and shipping options to serve international customers, but a solid global marketing strategy can help you really get a foothold and compete with local businesses that are already thriving overseas. These tips can help you <strong>expand your eCommerce business abroad<\/strong>.<\/p>\n<hr \/>\n<p><strong><a href=\"https:\/\/go.textmaster.com\/lp-en-internationalisation-a-z?utm_source=blog&amp;utm_medium=referral\">A, B, C, easy as 1,2,3: discover our latest ebook, \u201cInternationalisation from A to Z\u201d<\/a><\/strong><\/p>\n<hr \/>\n<h2>Create A \u201cGlocalised\u201d Plan<\/h2>\n<p><strong>Glocalisation<\/strong>, a portmanteau of globalisation and localisation, is used to describe a <strong>global product or service that\u2019s adjusted to accommodate local markets<\/strong>. This is a key strategy for succeeding with <strong>eCommerce on a global scale<\/strong>. Let\u2019s face it: different people in different locations have different wants and needs, so you may want to adjust your offerings in order to meet them.<\/p>\n<p>On a large scale, we\u2019ve seen this with McDonald\u2019s. Though they\u2019re not exactly an eCommerce brand, they do have a highly <strong>successful glocalisation plan<\/strong>. For example, the company added a vast array of vegetarian options \u2013 like the Big Spicy Paneer and the vegan McAloo Tikki \u2013 in India, where a large population is vegetarian. In the United States, McDonald\u2019s doesn\u2019t offer any vegan dinner and lunch meal options.<\/p>\n<p>To create your <strong>glocalisation<\/strong> plan, you\u2019ll need to do some <strong>market research<\/strong>. Check out the competition and see what they\u2019re offering the <strong>local population where you want to expand<\/strong>. For some eCommerce businesses, like fashion, trends may slightly differ. For others, like consumer electronics, there may be differing electrical requirements. Overall, <strong>glocalisation<\/strong> can be costly, so you may want to <strong>enter one new territory at a time<\/strong>.<\/p>\n<h2>Strengthen Your Social Media Presence<\/h2>\n<p>The good thing about modern marketing is that it mostly takes place <strong>online<\/strong>. As an eCommerce business, you don\u2019t have to worry (at least at first) about buying local TV ads in foreign countries when going global, and you don\u2019t have to worry about opening a brick-and-mortar store overseas to get extra foot traffic. The truth is that <strong>eCommerce businesses are some of the easiest to expand across the globe<\/strong> because the globe is, theoretically, just a click away.<\/p>\n<p>In order to <strong>grow your eCommerce business abroad<\/strong>, you\u2019ll want to craft a social media campaign that targets <strong>international users<\/strong>. You can do this a number of ways, but many companies find success with the following strategies:<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Work with <a href=\"https:\/\/www.textmaster.com\/blog\/infographic-social-media-b2b-europe\/\">social media<\/a> influencers that have a large <strong>international following.<\/strong><\/li>\n<li style=\"font-weight: 400;\">Use Facebook and Instagram <a href=\"https:\/\/www.elevationb2b.com\/blog\/how-to-execute-paid-social-for-b2b-business\/\">ads targeted towards global demographics<\/a>.<\/li>\n<\/ul>\n<p>The first takes a bit of research because you need to not only find influencers, but you have to find influencers who are willing to rep your brand. The latter is a bit easier because you can easily set your ads to reach a foreign country or city. Consider launching a <strong>social media contest for an international audience<\/strong> that requires entrants to follow your brand and refer friends.<\/p>\n<p>You also want to make sure that you\u2019re <strong>using the local lingo so international users can easily find what they\u2019re looking for<\/strong>. For example, a \u201ctank top\u201d in the United States is a \u201cvest\u201d in the U.K. You don\u2019t want to get a customer\u2019s signals crossed.<\/p>\n<h2>Offer Many Payment Options<\/h2>\n<p><strong>Different countries prefer to use different methods of payment<\/strong>. In the United States, consumers largely favor credit cards, but other countries prefer contactless cards and digital wallets like PayPal, Google Pay, and Apple Pay. For example, Chinese consumers prefer to use a service called AliPay, whereas some European, North American and South American consumers may prefer to use <a href=\"https:\/\/stripe.com\/global\">Stripe<\/a>.<\/p>\n<p>As it stands, <strong>app-based sales account for 55% of all mobile e-commerce transactions<\/strong>, with Amazon, Poshmark, and Letgo as the frontrunners. This is largely because apps allow for speedy checkouts. Even without app-based payment, a number of eCommerce platforms like <a href=\"https:\/\/uk.textmaster.com\/plugins\/langshop-translation\/\">Shopify<\/a> already integrate <strong>international payment options<\/strong>. The more payment options you accept, the easier it is for consumers to convert, and ease is of the utmost importance. As it stands, cart abandonment rates across all industries rest somewhere <a href=\"https:\/\/baymard.com\/lists\/cart-abandonment-rate\">around 70%<\/a>.<\/p>\n<h2>Offer 24\/7 Customer Care<\/h2>\n<p>The one major problem with <strong>expanding internationally<\/strong> is time zones. With all the different time zones in the world, it can be difficult enough for international consumers to reach a business during business hours. It becomes even more of a nightmare when you consider the fact that some places have an enormous time difference. For example, China is 13 hours ahead of the east coast of the United States. In other words, Americans are basically sleeping while Chinese people are awake. So, how do you care for customers when you\u2019re not physically in the office \u2013 or even physically awake?<\/p>\n<p>There are a number of ways eCommerce businesses offer <strong>24\/7 customer care<\/strong>. Some choose to enact the help of a chatbot (since AIs don\u2019t exactly need shut-eye). Others hire customer service representatives in shifts that expand outside of traditional business hours. This creates a larger window, even if it\u2019s not 24\/7. Others outsource their customer service entirely to companies that specialise in 24\/7 customer care.<\/p>\n<h2>Bottom Line<\/h2>\n<p><strong>Expanding your eCommerce business internationally<\/strong> doesn\u2019t have to be complicated, but there are a couple of things to keep in mind. You&#8217;ll need to have a perfectly translated website adapted to the local markets you&#8217;re targeting, and don&#8217;t forget to adapt <a href=\"https:\/\/www.textmaster.com\/blog\/6-factors-influence-international-shipping-costs\/\">shipping costs<\/a> and delivery modes either. Thankfully, a few minor adjustments can help your business enter the global market without a hitch.<\/p>\n<p>&nbsp;<\/p>\n<h4><b>Ryan Gould &#8211; <\/b><i>Vice<\/i> <i>President of Strategy and Marketing Services<\/i><\/h4>\n<p><a href=\"http:\/\/www.elevationb2b.com\/\">https:\/\/www.elevationb2b.com\/<\/a><\/p>\n<p>From legacy Fortune 100 institutions to inventive start-ups, Ryan brings extensive experience with a wide range of B2B clients. He skillfully architects and manages the delivery of integrated marketing programs, and believes strongly in strategy, not just tactics, that effectively aligns sales and marketing teams within organisations.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-34953577-fdf9-453e-b1cd-1b7612bf04b5\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-34953577-fdf9-453e-b1cd-1b7612bf04b5\" class=\"hs-cta-node hs-cta-34953577-fdf9-453e-b1cd-1b7612bf04b5\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/2680086\/34953577-fdf9-453e-b1cd-1b7612bf04b5\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" id=\"hs-cta-img-34953577-fdf9-453e-b1cd-1b7612bf04b5\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2680086\/34953577-fdf9-453e-b1cd-1b7612bf04b5.png\" alt=\"Internationalisation from A to Z\" width=\"750\" height=\"225\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(2680086, '34953577-fdf9-453e-b1cd-1b7612bf04b5', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>The world of eCommerce is growing<\/strong>, and not just in the United States. According to <a href=\"https:\/\/www.jpmorgan.com\/merchant-services\/insights\/reports\/united-states\">JP Morgan<\/a>, the U.S. has the second-largest eCommerce market in the world, worth an estimated <strong>$744.1 billion<\/strong>. It\u2019s second only to China, whose eCommerce sector is valued at $1.15 trillion. That\u2019s a lot of cash, but with <strong>78% of U.S. citizens already shopping online<\/strong>, you may find yourself looking for an even larger market. Enter: <strong>global eCommerce<\/strong>.<\/p>\n<p>The internet makes any business, regardless of their [&#8230;]<\/p>\n","protected":false},"author":22,"featured_media":4791,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"_links":{"self":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/4684"}],"collection":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/comments?post=4684"}],"version-history":[{"count":8,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/4684\/revisions"}],"predecessor-version":[{"id":5467,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/4684\/revisions\/5467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media\/4791"}],"wp:attachment":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media?parent=4684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/categories?post=4684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/tags?post=4684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}