{"id":6989,"date":"2023-07-04T09:36:33","date_gmt":"2023-07-04T07:36:33","guid":{"rendered":"https:\/\/www.textmaster.com\/blog\/?p=6989"},"modified":"2023-11-10T12:19:54","modified_gmt":"2023-11-10T11:19:54","slug":"redesign-e-commerce-site-international-audience","status":"publish","type":"post","link":"https:\/\/www.textmaster.com\/blog\/redesign-e-commerce-site-international-audience\/","title":{"rendered":"How to redesign your e-commerce site for an international audience"},"content":{"rendered":"<h1>How to redesign your e-commerce site: steps for international success<\/h1>\n<p>Do very few people visit your website? Is the <a href=\"https:\/\/storybee.fr\/blog\/definition-taux-de-rebond\">bounce rate<\/a> too high? Or maybe you just want to think bigger? No matter the reason behind it, a website redesign is the perfect strategy to <a href=\"https:\/\/www.textmaster.com\/blog\/7-tips-to-help-you-make-your-e-commerce-website-accessible\/\">improve a site&#8217;s SEO<\/a>, we suggest you do it every 2 or 3 years. But <strong>how do you redesign your e-commerce site for international success<\/strong>?<\/p>\n<p>&nbsp;<\/p>\n<h2>1. Put together your e-commerce site&#8217;s\u00a0graphic chart<\/h2>\n<p>Most graphic charts have three elements: <strong>logo, colours and fonts<\/strong>. This winning combination gives a brand an unforgettable visual identity.<\/p>\n<h3>Logo<\/h3>\n<p>A comprehensive graphic chart sets out the designs and versions for a company&#8217;s logo. You can <strong>create a logo without a background<\/strong> to subtly integrate it into your Instagram content.<\/p>\n<p>Your graphic chart must also include usage rights for the logo. For example, you can make it <strong>free to access<\/strong> and reuse any which way, you can even <strong>limit its use to specific scenarios<\/strong>. Whatever you decide, the rules must be included in your graphic chart.<\/p>\n<h3>Colours<\/h3>\n<p>You need to set out all the colours used on your e-commerce site as well as in paper and online communications. In general, colours are presented as a palette in a graphic chart, creating, for example, pale and dark palettes.<\/p>\n<h3>Fonts<\/h3>\n<p>You should lay out your business fonts as there may be one or more of these and they should be shown in all formats: normal, italic, bold, etc.<\/p>\n<p>For <strong>a professional graphic chart<\/strong>, we suggest you use a graphic designer, artistic director or web designer.<\/p>\n<p>&nbsp;<\/p>\n<h2>2. Manage the UX<\/h2>\n<p>The User Experience (UX) on an e-commerce site includes all the stages in the buyer journey from homepage to purchase confirmation email. For example, if someone sees a pop-up that says &#8220;10% off your first order&#8221;, this is part of the UX.<\/p>\n<p>The user experience can truly pay off. And it should be optimised for PC and smartphones. <a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-strategies\/app-and-mobile\/what-users-want-most-from-mobile-sites-today\/\">52% of consumers say a bad mobile experience puts them off engaging with a brand<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>3. Optimise your site for mobile devices<\/h2>\n<p>Before <strong>optimising your e-commerce site for mobile devices<\/strong>, use your phone to test it out. This way, you&#8217;ll see the potential issues and areas for improvement.<\/p>\n<p>You can then go through the following stages of optimisation:<\/p>\n<ol>\n<li><a href=\"https:\/\/knowledge.hubspot.com\/design-manager\/create-edit-and-attach-css-files-to-style-your-site\">Add CSS files to format your e-commerce site&#8217;s style<\/a><\/li>\n<li>Choose responsive themes and plug-ins<\/li>\n<li>Test the main features and navigation on your mobile site<\/li>\n<li>Improve your site loading times<\/li>\n<li>Optimise the size of your pop-ups for the mobile format (e.g., make sure they are easy to close on a phone)<\/li>\n<\/ol>\n<p>Another option (that&#8217;s more expensive but also more effective) is to <strong>create a mobile app<\/strong>, creating a mobile app has a lot of benefits. For example, you can send push notifications to clients so they can buy at the lowest price or preview your new collection.<\/p>\n<p>&nbsp;<\/p>\n<h2>4. Translate your content into multiple languages<\/h2>\n<p>If you<strong> redesign your e-commerce site for international success, <\/strong>you should include a translation stage. Select your target languages based on the countries where you want to expand.<\/p>\n<p>Also make sure your website translation takes into account cultural specifics and is tailored to readers in different countries. This isn&#8217;t always easy! Did you know, for example, that the Spanish and the Mexicans speak the same language but use very different everyday phrases?<\/p>\n<p>For a brilliant translation of your e-commerce site, we suggest you <a href=\"https:\/\/www.textmaster.com\/ecommerce-translation-services\/\">use specialist translators<\/a>. TextMaster translates <strong>over 300 languages pairs <\/strong>across <strong>50 fields of expertise<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h2>5. Increase the number of payment methods you offer<\/h2>\n<p>By offering multiple payment methods on your e-commerce site, you&#8217;ll keep all your users happy. As we say in <a href=\"https:\/\/www.textmaster.com\/blog\/payment-methods-e-commerce\/\">our comprehensive guide<\/a>, 82% of internet users abandon their basket if their preferred payment method is absent.<\/p>\n<p>Ask yourself which payment method is most popular in the nation you&#8217;re targeting \u2013 <strong>for each and every country<\/strong>. This way, <strong>you won&#8217;t disappoint any users<\/strong> and will also <a href=\"https:\/\/libeo.io\/blog\/retail\/comment-augmenter-son-panier-moyen\">increase<\/a><a href=\"https:\/\/libeo.io\/blog\/retail\/comment-augmenter-son-panier-moyen\"> your average basket<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>6. Provide multilingual FAQs and\/or customer service<\/h2>\n<p>Customer service is a key stage in the client journey, no matter the language. Before and after purchasing, consumers may have questions about a product or the buying process. For example, they may want to return or exchange an item for different reasons.<\/p>\n<p>International e-commerce sites therefore need to offer multilingual client support. Otherwise, they may lose most clients, who will turn to a competitor who does offer an after-sales service in their native language.<\/p>\n<p>Providing customer services in multiple languages is an excellent <a href=\"https:\/\/www.textmaster.com\/blog\/ecommerce-strategies-customer-loyalty\/\">strategy to win the loyalty of your international clients<\/a>, but it&#8217;s something few businesses do.<\/p>\n<p>Even if you don&#8217;t have the budget to hire customer services staff of different nationalities, you can at least <strong>provide multilingual FAQs<\/strong>. FAQs are a <strong>powerful marketing tool<\/strong> that enables you to answer all your clients&#8217; questions in a single place.<\/p>\n<p>&nbsp;<\/p>\n<h2>7. Make it easy to change your e-commerce site&#8217;s language<\/h2>\n<p>When you <strong>redesign your e-commerce site for international success<\/strong>, you need to make sure of one thing: it should be possible to change your e-commerce site&#8217;s language at a click on both the web and mobile versions. At TextMaster, <strong>we&#8217;ve put a globe in the top right of our website<\/strong>. Users can hover over the icon and choose their preferred language. But you could also have flags to <strong>make changing language easier<\/strong>.<\/p>\n<p>Good to know: <a href=\"https:\/\/www.cnil.fr\/fr\/cookies-et-autres-traceurs\/regles\/cookies\/comment-mettre-mon-site-web-en-conformite\">user interface personalisation trackers<\/a> enable you to automatically set the language based on the user&#8217;s country.<\/p>\n<p>&nbsp;<\/p>\n<h2>How to redesign your e-commerce site for an international launch: summary<\/h2>\n<p>Here is a quick run through the 7 steps needed to successfully redesign your e-commerce site:<\/p>\n<ol>\n<li>Put together your graphic chart<\/li>\n<li>Manage the UX<\/li>\n<li>Optimise your site for mobiles<\/li>\n<li>Translate your content into multiple languages<\/li>\n<li>Increase your payment methods<\/li>\n<li>Provide multilingual FAQs and\/or customer service<\/li>\n<li>Make it easy to change your e-commerce site&#8217;s language<\/li>\n<\/ol>\n<p>Want to boost your e-commerce sales? We have <a href=\"https:\/\/www.textmaster.com\/blog\/boost-online-sales-summer\/\">7 top tips to turbocharge your online sales over the summer<\/a>.<\/p>\n<p>If you&#8217;re looking for professional translators to translate your site, you&#8217;ll find them <a href=\"https:\/\/www.textmaster.com\/\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to redesign your e-commerce site: steps for international success<\/p>\n<p>Do very few people visit your website? Is the <a href=\"https:\/\/storybee.fr\/blog\/definition-taux-de-rebond\">bounce rate<\/a> too high? Or maybe you just want to think bigger? No matter the reason behind it, a website redesign is the perfect strategy to <a href=\"https:\/\/www.textmaster.com\/blog\/7-tips-to-help-you-make-your-e-commerce-website-accessible\/\">improve a site&#8217;s SEO<\/a>, we suggest you do it every 2 or 3 years. But <strong>how do you redesign your e-commerce site for international success<\/strong>?<\/p>\n<p>&nbsp;<\/p>\n<h2>1. Put together your e-commerce site&#8217;s\u00a0graphic chart<\/h2>\n<p>Most graphic charts have [&#8230;]<\/p>\n","protected":false},"author":27,"featured_media":6985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,19,17,25,21],"tags":[],"_links":{"self":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/6989"}],"collection":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/comments?post=6989"}],"version-history":[{"count":3,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/6989\/revisions"}],"predecessor-version":[{"id":6992,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/6989\/revisions\/6992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media\/6985"}],"wp:attachment":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media?parent=6989"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/categories?post=6989"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/tags?post=6989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}