{"id":7236,"date":"2023-11-29T17:16:38","date_gmt":"2023-11-29T16:16:38","guid":{"rendered":"https:\/\/www.textmaster.com\/blog\/?p=7236"},"modified":"2023-11-30T16:12:29","modified_gmt":"2023-11-30T15:12:29","slug":"m-commerce-optimise-e-commerce-site","status":"publish","type":"post","link":"https:\/\/www.textmaster.com\/blog\/m-commerce-optimise-e-commerce-site\/","title":{"rendered":"Optimising your e-commerce site for m-commerce"},"content":{"rendered":"<h1>M-commerce: why is mobile optimisation important for e-commerce sites?<\/h1>\n<p>According to <a href=\"https:\/\/www.insiderintelligence.com\/insights\/mobile-commerce-shopping-trends-stats\/\">a 2022 Insider Intelligence report<\/a>, m-commerce retail sales reached 359.32 billion dollars in 2021. And the experts believe this figure will double by 2025. With growth forecasts like this, it&#8217;s sensible to pull out all the stops to <strong>attract mobile buyers<\/strong>. After all, <a href=\"https:\/\/www.statista.com\/statistics\/1053609\/go-mobile-site-ecommerce-france\/\">35% of e-commerce turnover comes from mobile sales<\/a> and, with 5G being rolled out, this percentage won&#8217;t be decreasing any time soon!<\/p>\n<p>So, here is <strong>why and how to optimise your e-commerce site for mobile devices<\/strong>.<\/p>\n<h2>What is m-commerce? (definition)<\/h2>\n<p>The term m-commerce was coined in 1997 by Kevin Duffey from Finland to mean &#8220;the delivery of electronic commerce capabilities directly into the consumer&#8217;s hand, anywhere, via wireless technology&#8221;.<\/p>\n<p>Early forms of m-commerce used phone calls and text messaging. But with the arrival of mobiles then smartphones, m-commerce took a completely different turn.<\/p>\n<p>Today, <strong>mobile commerce describes any commercial activity that uses mobile devices<\/strong> like smartphones and tablets.<\/p>\n<p>Consumers depend more than ever on mobile devices, which are behind increasingly innovative sales channels (e.g., <a href=\"https:\/\/www.textmaster.com\/blog\/social-commerce-comprehensive-guide\/\">social commerce<\/a>).<\/p>\n<p>If you haven&#8217;t yet optimised your site for mobiles, what are you waiting for? A list of <strong>m-commerce&#8217;s benefits<\/strong> perhaps? Well, that&#8217;s handy. Here are all the reasons why you should <strong>optimise your e-commerce site for mobile devices<\/strong>.<\/p>\n<h2>What are the benefits of m-commerce?<\/h2>\n<p>For online retailers, there are lots of advantages to be gained from optimising sites for mobile devices. M-commerce offers so many opportunities, like <a href=\"https:\/\/www.textmaster.com\/blog\/ecommerce-strategies-customer-loyalty\/\">improving the client experience<\/a>, <a href=\"https:\/\/www.textmaster.com\/blog\/7-factors-improving-conversion-rates\/\">increasing the conversion rate<\/a> and reducing abandoned baskets!<\/p>\n<h3>1. A higher conversion rate<\/h3>\n<p>Thanks to m-commerce, users can <strong>access their favourite e-commerce sites from any country or continent<\/strong>. Provide a mobile experience that works, and you&#8217;ll reach a broad spectrum of buyers wherever they are (in the street, on the underground, at the hairdresser, etc.).<\/p>\n<p>For the client, the main benefit of m-commerce is that it&#8217;s <strong>quicker, easier, and more convenient <\/strong>than other sales channels. This generates a <strong>higher conversion rate<\/strong> for online retailers.<\/p>\n<p>It goes without saying that the mobile buying process on your website must be as intuitive as possible.<\/p>\n<h3>2. A personalised buying experience<\/h3>\n<p>M-commerce enables you to <strong>target specific client groups<\/strong> and create tailored offers to meet their individual needs. To do this, you need clients to create an account on your e-commerce site or mobile app.<\/p>\n<p>By <strong>creating a client account<\/strong>, users can save their contact details and preferred payment method. Once this data is saved, they won&#8217;t need to enter it again on their smartphones and can order in a few clicks.<\/p>\n<p>To make future orders easier, their client accounts allow them to check <strong>their order history<\/strong> or add products to <strong>their favourites<\/strong>.<\/p>\n<p>With all this information, the client buying experience can only be positive. And to take the experience even further, you can use special offers at strategic moments (e.g., a client&#8217;s birthday) and\/or <a href=\"https:\/\/www.textmaster.com\/blog\/creating-loyalty-programme\/\">create a fantastic loyalty programme<\/a>.<\/p>\n<p>All these initiatives help to personalise the client buying experience via mobile.<\/p>\n<h3>3. The option to establish a multichannel strategy<\/h3>\n<p>Is your company on Facebook, TikTok, Instagram and\/or Pinterest? We recommend you use your reach on these social media platforms to <strong>boost your m-commerce sales<\/strong>. To do this, just <a href=\"https:\/\/about.instagram.com\/features\/shopping\">add buy buttons to Instagram<\/a> and other platforms you use. Buyers can use these to purchase from your e-commerce site without leaving their favourite social media platform.<\/p>\n<p>Young people are more and more influenced by the products they discover on socials and via influencers. <a href=\"https:\/\/reports.tinuiti.com\/from-a-to-gen-z\/content\">87% of Gen Z beauty product consumers have bought something after an influencer recommended it<\/a>.<\/p>\n<p>So, why not introduce a multichannel strategy by using social media to your advantage? This aspect of m-commerce will help you target young consumers.<\/p>\n<h3>4. Better reach<\/h3>\n<p>Optimising your website for m-commerce will improve your brand&#8217;s reach and visibility. And with good reason: smartphone user numbers are growing. In 2022, <strong>87% of French people owned a smartphone<\/strong>: most of the population.<\/p>\n<p>By developing your mobile presence, you&#8217;ll <strong>benefit from more <em>reach<\/em> <\/strong>than competitors who haven&#8217;t optimised their e-commerce sites for mobile devices. And to give yourself the best chance of success, we suggest you create and update a <a href=\"https:\/\/www.google.com\/intl\/en\/business\/\">Google Business Profile for your e-commerce site<\/a>!<\/p>\n<h2>10 tips to help you optimise your e-commerce site for mobile devices<\/h2>\n<p>Now you know why you should optimise your e-commerce site for mobiles, it&#8217;s time to learn how to do it.<\/p>\n<p>Here are our tips on making the most of m-commerce:<\/p>\n<ol>\n<li>Improve the loading speed of the mobile version of your e-commerce site<\/li>\n<li>Facilitate searches for products\/services via your store&#8217;s mobile site or app (by adding filters)<\/li>\n<li>Make mobile payments secure<\/li>\n<li>Offer the maximum number of <a href=\"https:\/\/www.textmaster.com\/blog\/payment-methods-e-commerce\/\">payment solutions<\/a> like Stripe, PayPal, Google Pay and Apple Pay (plus card)<\/li>\n<li>Maximise compatibility between your e-commerce site and Google Android and Apple iOS operating systems<\/li>\n<li>Provide quality customer service so clients are never disappointed by the buying experience<\/li>\n<li>Create a &#8220;Help&#8221; or &#8220;FAQs&#8221; session easily accessible from mobiles so users can quickly find answers to their questions wherever they are<\/li>\n<li>Make it possible to log in (create accounts)<\/li>\n<li>Track metrics for mobile users to adapt your mobile version to how they like to use it<\/li>\n<li>Send marketing text messages (according to various studies, <a href=\"https:\/\/www.blogdumoderateur.com\/tendances-sms-marketing-2022\/\">the SMS open rate is around 98%<\/a>)<\/li>\n<\/ol>\n<h2><strong><br \/>\nConsumer buying behaviours on mobile devices &#x1f4f2;<\/strong><\/h2>\n<p><a href=\"https:\/\/www.textmaster.com\/blog\/5-types-of-consumer-behaviour-every-manager-should-know\/\">Buying behaviours<\/a> on mobile are different to those on a computer.<\/p>\n<p>The smartphone is a buying tool in its own right.<\/p>\n<p>Clients can find out about a product, compare solutions, discover more information and more, all using one device.<\/p>\n<p>This is why we advise you to <strong>optimise your blog for mobiles<\/strong> and provide your prospects with information that has high added value.<\/p>\n<p>The more they come into contact with your brand, the more they will tend to trust you and buy from your website.<\/p>\n<h2>Optimising your e-commerce site for m-commerce: recap<\/h2>\n<p>Still haven&#8217;t optimised your website for mobile devices? It&#8217;s time to act! &#x23f3;<\/p>\n<p>As a reminder, here are the benefits you can gain from m-commerce:<\/p>\n<ul>\n<li>Make your products available everywhere and all the time<\/li>\n<li>Get closer to clients via social commerce and SMS marketing<\/li>\n<li>Offer a personalised buying experience<\/li>\n<li>Benefit from increased reach<\/li>\n<\/ul>\n<p>M-commerce seems to be a commercial opportunity with no negatives. But if you want your site to be available in multiple countries, you&#8217;ll need to have it translated into different languages.<\/p>\n<p>At TextMaster, we offer <a href=\"https:\/\/www.textmaster.com\/ecommerce-translation-services\/\">a website translation service in over 30 language pairs and 50 areas of expertise<\/a>.<\/p>\n<p>___<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f\" class=\"hs-cta-node hs-cta-d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/2680086\/d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" id=\"hs-cta-img-d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2680086\/d18c56fa-8d71-4d9d-b195-2f5a93c3cc6f.png\" alt=\"New Call-to-action\" width=\"750\" height=\"200\" \/><\/a><\/span><script src=\"https:\/\/js.hscta.net\/cta\/current.js\" charset=\"utf-8\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(2680086, 'd18c56fa-8d71-4d9d-b195-2f5a93c3cc6f', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M-commerce: why is mobile optimisation important for e-commerce sites?<\/p>\n<p>According to <a href=\"https:\/\/www.insiderintelligence.com\/insights\/mobile-commerce-shopping-trends-stats\/\">a 2022 Insider Intelligence report<\/a>, m-commerce retail sales reached 359.32 billion dollars in 2021. And the experts believe this figure will double by 2025. With growth forecasts like this, it&#8217;s sensible to pull out all the stops to <strong>attract mobile buyers<\/strong>. After all, <a href=\"https:\/\/www.statista.com\/statistics\/1053609\/go-mobile-site-ecommerce-france\/\">35% of e-commerce turnover comes from mobile sales<\/a> and, with 5G being rolled out, this percentage won&#8217;t be decreasing any time soon!<\/p>\n<p>So, here is <strong>why [&#8230;]<\/p>\n","protected":false},"author":27,"featured_media":7230,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,35,19,17,22,25,21],"tags":[],"_links":{"self":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/7236"}],"collection":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/comments?post=7236"}],"version-history":[{"count":7,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/7236\/revisions"}],"predecessor-version":[{"id":7257,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/posts\/7236\/revisions\/7257"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media\/7230"}],"wp:attachment":[{"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/media?parent=7236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/categories?post=7236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.textmaster.com\/blog\/wp-json\/wp\/v2\/tags?post=7236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}