How long do I have to wait before getting paid for a project?
When you submit a text, the client has 7-14 days to review the project. During this period, they can ask for a review or approve the project. If the client…
The project is in “Approved and paid” status in my TextMaster account, but I haven’t received the money yet.
Once the project has been validated by the client or automatically, the project status is then changed to “Approved and paid”. You will then automatically receive the related credits in…
What payment methods can I use?
You can request the payment to PayPal or Payoneer only. We do not make bank transfers, as stipulated in our T&C.
I can’t request my earnings, what’s the problem?
This may be for two reasons: • You have not reached the minimum threshold of €30. You must wait until you reach €30 before you can request payment. • Your…
Once I have sent a payment request from my TextMaster account, how long do I have to wait to receive my money?
Payments are automatically sent every day. You should therefore receive your payment within 2 working days of your request.
How do I request payment?
Click on your profile photo, then on “withdraw my earnings”. Check that your billing details are accurate and select your payment method: PayPal or Payoneer. If you select PayPal, remember…
Is there a time limit for withdrawing my money?
There is no time limit for withdrawing your earnings; you can do so whenever you like. However, there is an amount limit: you must reach the €30 threshold to withdraw…
I haven’t received my payment. What should I do?
You must wait 3 working days after your payment request. If you still have not received your payment after this period, please contact our team at support@textmaster.com.
To whom can I send my invoices?
Everything is recorded on our platform, so we don’t need you to send us your invoices.
What are TextMaster’s details so that I can create my own invoice?
Here are the details for your invoices: TextMaster 69 Rue de Richelieu 75002 Paris FRANCE VAT number: FR23 793 105 016 Please note that we do not need you to…
Do I have to provide ID to get paid?
Yes, you are required to provide a valid ID (passport, ID or driving licence) in order to be paid. You must upload your ID directly to your TextMaster account, from…
Do I need to provide a SIRET or a Business Identification Number number to be paid?
If you are registered as a “company” on your TextMaster account, you will need to enter the Business Identification Number. If you live in France, the SIRET or VAT number…
How do I change my Payoneer account?
We cannot change your Payoneer account on our end. It is up to you to make the change directly in your TextMaster account. To do so, please click on “Withdraw…
Do I need to have a professional tax identification number (VAT or SIRET) to work for TextMaster?
If you want to work with TextMaster, you must make sure that your tax situation is legal and that you meet the legal requirements applicable in your country. If you…
Why do I need to send a copy of my ID to TextMaster before I can be paid?
TextMaster actively fights against fraud and identity theft. Therefore, you are required to upload a scan of a valid ID, in your name, to your TextMaster account to be able…
I can’t reach the minimum €30 threshold to withdraw my earnings. What can I do?
If you are having difficulties reaching the minimum threshold due to a lack of tasks available on the platform, or if you wish to close your account, please contact us…
What are PayPal’s fees?
The PayPal payment platform charges transaction fees to sellers, i.e. to authors. If you have any questions about the these fees, please contact PayPal customer service.
What are Payoneer’s fees?
The Payoneer payment platform charges transaction fees to sellers, i.e. to authors. If you have any questions about the these fees, please contact Payoneer customer service.