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Common Questions
How long do I have to wait before getting paid for a project?
Why am I unable to send a translation to the client?
Which payment methods can I use?
See all 10 questions
General
I have been contacted by TextMaster about “Quality Feedback”. What does this mean?
What does the “Rate the client” option entail?
Who should I contact and when?
See all 7 questions
Signing up
Now I am registered, how can I get access to projects?
My account has been deactivated. Can I sign up again?
I have created a TextMaster account, but I can’t select my activity or language combination.
See all 14 questions
Projects
Copywriting: the keywords required by the client have errors, what can I do?
Copywriting: what to do when the indicated word count is too low or too high.
Do I need to take care of the layout of a file?
See all 25 questions
Translation memory
How is the word count determined for projects using translation memory?
Can I use my own CAT tool?
Can I use my own translation memory?
See all 6 questions
Post-editing
Certain segments have been pre-translated by machine translation, but I am also given suggestions from the translation memory. What should I do?
What kind of projects are suitable for post-editing?
How do I know if a project has been pre-translated?
See all 4 questions
Payment
How long do I have to wait before getting paid for a project?
Why do I need to send a copy of my ID to TextMaster before I can be paid?
Why can’t I withdraw my earnings on TextMaster?
See all 4 questions
Payoneer
How do I register to Payoneer?
What is the Payoneer Prepaid Mastercard®?
What is the Payoneer Global Bank Transfer service?
See all 3 questions
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