Can the client ask me for any type of revision?
When you submit a project to the system, the client has between 7 and 14 days to validate the project or request revisions. Clients may request any type of revision…
How much time do I have to revise my text?
Authors must react within 24 hours of the revision request: either make the necessary corrections, or inform the client of the time you will need to review the text if…
How is quality feedback managed?
Project managers are informed of any quality feedback concerning their projects: good or bad. For each negative review they receive, they investigate to determine the legitimacy of the comment and…
How does TextMaster’s quality system work?
Our rating system is structured as follows: • More than 3 stars: very good to excellent quality. • 3 stars: acknowledging room for improvement, but no errors. • Less than…
Who can rate my project?
Two people can rate your project: • The client during the review process. • The Language Manager if your project has gone through a quality control step.
Who decides whether my project goes through quality control?
There are several reasons why your project may go through quality control: • The client has requested quality control • You are a new author on our platform • Quality…
What do I risk in the event of a quality issue?
There are several possible penalties for poor quality results, depending on the severity of your errors and your experience on our platform: • Your account may be limited in terms…
Can I decline to work with a specific client?
If you do not want to work for a particular client again, for instance, we can stop displaying that client’s projects in your list. To do this, simply “blacklist” the…
I have been contacted by TextMaster about “Quality Feedback”. What does this mean?
“Quality Feedback” is when a client or a language manager complains about the quality of a author’s work. When such feedback is received, a dedicated TextMaster team will examine the…
What is a Language Manager?
A Language Manager is an experienced author on our platform who can carry out quality controls.
My account has been restricted. What can I do?
If your account has been restricted due to quality problems, there is nothing you can do. The sanctions are definitive.
My account has been restricted. Is this permanent?
Yes, the sanctions are definitive.
What is the difference between quality control and a proofreading project?
A proofreading project is launched by a client into a single language: the target one. The proofreader does not have access to the source text and has to proofread the…
What does quality control involve?
A Language Manager will carry out quality control on your texts. There are 3 possible actions: • The text is of good quality: the text is sent to the client…