What is a project?
We offer 3 services on our platform, so there are 3 types of project: translation, copywriting and proofreading. A project may consist of one or more tasks, and includes a…
What is the project reference?
For any communication with your project manager, please specify the project reference. It is visible on all your projects, of any status or at any stage. The project reference always…
I won’t be able to deliver the project on time. What should I do?
We’re all human, so you may experience unforeseen difficulties in getting a job done on time. Notify your project manager as soon as possible or “ask a moderator” to find…
I have difficulty working on a PDF document, do I need to take care of the page layout?
Clients are allowed to upload source documents in PDF format, so please, do not ask them for another file format. Authors are required to deliver the translation in the same…
Why am I unable to send my translation to the client?
Check that the file format that you are trying to upload on the platform is the same as the one that the client originally uploaded. For example, if the client…
I have validated skills but I receive very few projects. What should I do?
TextMaster works on a first-come, first-served basis. So when a new project is launched in your language pair, other translators receive a notification at the same time. Unfortunately, we cannot…
I’ve contacted the client, but they haven’t answered my questions. What should I do?
Wait a few hours. You can also let the PM know so that they can extend the delivery date if necessary. Otherwise, please feel free to go ahead and to…
I have questions about my project. Who should I contact?
If you run into a problem that you cannot solve on your own, feel free to contact: THE CLIENT If your problem relates to the content you are working on,…
Why am I not allowed to communicate my personal contact details using the communication tool (email, phone number, etc.)?
TextMaster must be able to ensure good communication between all parties on its platform and be able to make fair decisions in the event of disagreement. If you communicate with…
I can’t/won’t do the work I’ve accepted on the platform. How can I unassign myself to the project?
Once you have accepted a project, you cannot cancel it yourself. You must therefore contact the PM assigned from the task concerned to ask them to remove you from the…
Why can’t I access TextMaster projects anymore?
There may be several reasons for this: Your account has been limited: Due to quality, delays or behaviour issues, the TextMaster team may limit your account in terms of: •…
I have tried to accept a task, but the system won’t let me. Why not?
Most of the time, this is because another author claimed the task first. Our platform works on a first-come, first-served basis. As soon as a task has been accepted, it…
Copywriting: the keywords required by the client have errors, what can I do?
If the keywords requested by the client contain spelling mistakes, or are not correctly separated by commas, please contact your project manager, or ask a moderator.
What should I do if the task word count is not appropriate to the instructions?
With the client’s permission, TextMaster can change the mandatory word count in order to deliver the task. For this, please contact the assigned PM via the project page.
Why is my project undergoing quality control?
If the client requested the Quality Control option, this step will be mandatory after you submit the work. Otherwise, quality control is conducted on a random basis before the task…
Why is my project status marked as “Incomplete”?
If your project has an “incomplete” status, this means that someone has asked you for a revision: • The client, during the review process: Can ask you to amend the…
How does the timer work?
A timer is displayed on each project to indicate the delivery deadline. This timer is calculated automatically according to the project parameters (WCC, priority, etc.). If the timer reaches 0…
What are the different task statuses?
AWAITING ASSIGNMENT: The task is available for authors, on a first-come-first-served basis. Click on “Claim the task” to assign the project to yourself and start working on it. IN PROGRESS:…
How is the word count determined?
The word count displayed is the number of words to be translated, for which you will be paid once the project is completed and approved. For projects with the translation…
Why the WC is different from the WWC?
WC (Word Count) is the number of words in the source text, before the analysis phase WWC (Weighted Word Count) is the word count that the author receives after the…
Why is the wordcount on the platform different from that of other tools (Word for example)?
Word counts can differ from one SAAS solution to another depending on what the solution consider a “word” to be. It’s called the “tokenisation” process (rules). These rules include how…
What is a proofreading project? What is expected from me?
Proofreading projects involve a single text to be proofread, in a single language. You are required to proofread the text and correct any errors so that it sounds fluent in…
What does the “Ask for moderation” button do?
Some projects do not have an assigned project manager. If you need assistance, please click on “Ask for moderation”. Moderation is handled by our project managers, who ensure that the…
I think the word count is wrong. What can I do?
Please make sure you read the project details carefully: the instructions/brief (perhaps not all the content has to be translated), any translation memory, machine translation, etc. These elements can influence…
How can I work regularly with the same clients?
Clients can add their preferred authors to a favourites list called “My TextMasters” and restrict access to their projects to these select few.
What are the “Client instructions”?
The client instructions contain all the client’s specific requirements for a project. You can view them before accepting the project and at any time while working on it by opening…