The 5 best AI chatbots for e-commerce in 2025
What can an AI chatbot do for your online store? A lot. It can help your customers find the right products for them, answer frequently asked questions, suggest other items to add to their order, and much more. It can supercharge your sales and transform the shopping experience in your online store. Which assistant should you choose ? Find out with our guide to the top 5 AI chatbots for e-commerce.
Why do you need an AI chatbot for your online store?
These days, people expect instant answers when they’re shopping online – no matter what time it is. Even with the best customer service in the world, that’s incredibly difficult (not to mention expensive!).
This is where AI chatbots can save the day (or night):
- they’re available 24/7
- they can answer frequently asked questions (FAQs) in seconds
- they’re always friendly and patient
- If they can’t answer a customer’s query, they can let them know that they’ll get an email reply in a few hours and transfer the enquiry to a human customer service advisor.
AI chatbots are particularly useful for e-commerce during busy times of year, like Black Friday, summer sales, or Christmas.
What’s more, they are becoming increasingly able to respond in a warm and personalised manner, both orally and in writing.
This makes AI agents economical, practical and highly skilled resources for e-commerce businesses.
The top AI chatbots for e-commerce at a glance
1. Fin from Intercom: the first AI agent to provide human-quality service
The Fin AI agent from Intercom learns all about your business and your products to generate accurate, instant responses. It also replicates your company’s tone of voice to deliver a customer experience that is as close as possible to human interaction.
Another point in favour of Intercom’s AI chatbot: it was ranked number one in the artificial intelligence agents category in G2’s 2025 Winter Report.
Last but not least, this tool supports a wide range of communication channels (online chat, email, WhatsApp, SMS, social media, etc.) and promises a consistent experience across all these platforms.
💸 Price: from $29/person/month (billed annually) + $0.99 per problem solved.
2. iAdvize: the most comprehensive AI assistant for e-commerce
iAdvize is a French platform that specialises in conversational marketing, and more specifically in conversational commerce. The best bit? It anticipates visitors’ needs to convert them all into customers.
It uses several sales techniques to achieve this:
- assisting with product selection
- proactively suggesting questions about a product
- real-time analysis of visitor behaviour
- proven cross-selling and up-selling techniques
- analysing data to identify conversations that lead to sales most often
- highlighting social evidence during the conversation (customer reviews, popular products or recent purchases).
The picture shows what the iAdvize AI chatbot looks like:
iAdvize provides a seamless omnichannel experience by integrating with your e-commerce store, its mobile version, Facebook Messenger, WhatsApp, Instagram, and more. Your AI e-commerce agent is everywhere, all the time.
What’s more, iAdvize combines the speed of a robot with the insight of a human. The chatbot can answer simple questions and transfer more complex issues to a human advisor.
💸 Price: $540/month (billed annually) for up to 1,000 conversations per month.
3. Fuely AI from Chatfuel: the AI chatbot that takes on your social media
Fuely AI is an AI chatbot designed by Chatfuel to engage with customers on Facebook, Instagram and WhatsApp. Like its competitors, it is available 24/7, learns quickly and can handle an unlimited number of conversations at the same time.
But Fuely AI has more than one trick up its sleeve! It offers a wide range of features, including:
- customer support
- scheduling appointments
- lead qualification
- recommending products
- categorising incoming enquiries
- sending reminders about abandoned shopping carts.
You can also create custom skills for Fuely AI via the ChatGPT API. This allows the AI to perform certain tasks on your behalf, freeing up your time to manage other aspects of your business.
Remember that Fuely AI can be integrated with numerous platforms including Stripe, Shopify, Zapier, Calendly, Google Sheets, and more.
💸 Price: from $23.99/month for Facebook and Instagram, while for WhatsApp prices start at $34.49/month.
4. Dydu: the expert in conversational AI (chatbot, voicebot, callbot)
One of the best AI chatbots for e-commerce is the 100% French solution Dydu. This intuitive, no-code platform has been producing intelligent conversational agents that can communicate both in writing and verbally since 2009. And yes, this tool has more than one string to its bow: callbot, chatbot and live chat.
It handles customer calls in everyday language to free up lines that are dealing with a high volume of calls. It can pre-qualify customer requests, handle calls outside working hours and make calls to arrange appointments, for example.
That’s not all, this solution also offers a chatbot powered by Generative AI and a live chat feature. The live chat can answer questions on its own when it knows the answer and transfers the conversation to a human advisor if needed.
Facebook, Instagram, WhatsApp, Teams, Slack, Drupal, WordPress, Prestashop, Shopify… This solution integrates with a wide range of e-commerce tools, CRM systems, appointment scheduling software and more. Plus, it supports 10 languages.
💸 Price: rates depend on the anticipated conversation volume.
5. Lyro AI from Tidio: the AI agent that speaks 12 languages
We conclude our selection of the best AI chatbots for e-commerce with Lyro AI from Tidio.
This AI chatbot is multi-platform and multilingual, capable of communicating in 12 different languages: English, Spanish, German, Portuguese, French, Dutch, Swedish, Norwegian, Slovenian, Polish, Danish, and Italian. Perfect for international e-commerce.
This conversational AI is capable of answering 70% of your customers’ questions in under 6 seconds.
What’s more, it can increase the conversion rate of your online store by up to 27% through personalised product recommendations and proactive assistance throughout the purchasing process.
All this makes Lyro an excellent assistant that integrates easily with Zendesk, Intercom, Salesforce and 20 other platforms.
💸 Price: proportional to the number of AI-generated conversations. For 1,000 conversations per month, for example, you would be charged £149.17/month. Lyro is certainly one of the most affordable AI chatbots on the market today.
AI chatbots & e-commerce: a summary of the solutions available
AI chatbots are seriously revolutionising e-commerce as we know it. Your customers will no longer have to wait for a human advisor to become available via chat or on the phone.
They will be able to communicate instantly with your virtual assistant, who will be able to advise them, reassure them and suggest the most relevant products.
Regardless of the size of your current customer support team, introducing an AI chatbot to your e-commerce business will maximise the value of every human interaction. In fact, around 70% of questions can be handled by AI, while the remaining 30% are transferred to a human advisor. That’s quite a saving!
To sum up, here is a reminder of the five best AI chatbots for e-commerce today:
- Fin from Intercom: the first AI agent to provide human-quality service
- iAdvize: the most comprehensive AI assistant for e-commerce
- Fuely AI from Chatfuel: the AI chatbot that takes on your social media
- Dydu: the expert in conversational AI (chatbot, voicebot, callbot)
- Lyro AI from Tidio: the AI agent that speaks 12 languages
See our guide on cross-selling and upselling for more detailed information
