How do we get a 98% satisfaction rate, even after writing over 50 million words? By combining our sophisticated online platform with a rigorous quality assurance process, we are able to deliver high quality content writing and translation services to more than 5,000 customers.
Our quality assurance system begins before you even start using the platform. First, we pre-select writers and translators using a rigorous recruitment process where they take a qualification test and submit their work experience. Their work is then monitored to ensure that it meets our quality standards. Each writer or translator is assigned a level and rate based on their evaluation. This means you do not need to negotiate the rate with them.
Who works for TextMaster?
Professional translatorStandard Level: Translation5 years of experience Specialised in Marketing
JournalistExpert Level: Copywriting12 years of experience Specialised in Travel & Tourism
French TeacherRegular Level: Proofreading1 year of experience Specialised in Fashion & Beauty
More than 40 areas of expertise
MarketingPublic RelationsFinanceHuman Ressources
eCommerceTravelManufacturingIT & Software
Comprehensive Suite of Services
For projects in specialised fields, such as legal translation or marketing content writing, we interview each applicant to ensure that they have the required professional certifications, educational background and work experience in that particular field.
To ensure consistency and accuracy of complex orders or multiple documents, we offer a supplementary proofreading service. Our internal language managers verify that the submitted text is error-free and uses the required vocabulary and tone across all documents.
When our writers and translators submit their work, we use CopyScape to ensure that it is 100% original content that does not exist anywhere else on the Internet and that it has not been previously submitted on our platform. This guarantees that you will not have duplicate content on your website or blog when you order content writing or translation services.
When you place an order on TextMaster, you can communicate with your writer or translator on the platform to answer any additional questions. Once the work has been submitted for your approval, you can ask for as many revisions as necessary, free of charge, before approving your order.
For complex projects that require special expertise or involve ongoing management of documents, our project management services take the work off your hands. Your dedicated project manager will find the team of writers or translators that match your criteria, coordinate the workflow and ensure that budgets and deadlines are met.
Our quality assurance process is based on a continuous rating of our writers and translators, which allows us to monitor and analyze their work. This rating system, combined with our quality criteria, is what enables us to provide the best service to our customers.
These are only a few of the steps put in place to provide high quality content writing and translation services to our customers, who have given us a 98% satisfaction rating. We are tremendously proud of this accomplishment and work continuously at improving our clients' experience.