a) Customer service
If a salesperson (or project manager) is assigned to your account, please contact them directly by email or phone.
If not, feel free to fill out the form to contact our support team.
b) Authors/Translators - Your questions
1. I want to sign up as an author (translation, proofreading or editing):
To apply, you must create an account on our platform. Our support team does not process application requests.
If you are a professional author working in the fields of translation, editing and/or proofreading, please choose this category when you register. When we have projects that we think you might be interested in, we will contact you for a test.
If you are not a professional author, please choose the "semi-professional" category. You can then take a test. If you cannot select a language or an activity, it means that we are not accepting applications because we have enough authors on our platform.
For more information about registering on our platform, visit: https://www.textmaster.com/translator-writer/faq-category/signing-up-en-us/.
2. My skills have not been approved yet:
Once your account is created on the platform, please click on the red banner that appears on your dashboard. This will give you access to the tests and your application will be evaluated by our experts.
Unfortunately, if you cannot select a language or an activity, it means that we are not accepting applications because we have enough authors relative to the volume of work available on the platform.
You can request to be notified when we begin accepting applications again by filling out the form on the platform. The opening of testing will depend on supply and demand, which cannot be predicted by our teams.
For any other questions, please see: https://www.textmaster.com/translator-writer/faq/.